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    Title
    The milkshake moment : overcoming stupid systems, pointless policies, and muddled management to realize real growth
    Author
    Little, Steven S., 1961-

    Bibliographic Information

    MARC Record

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    Personal Author:
    Little, Steven S., 1961-
    Title:
    The milkshake moment : overcoming stupid systems, pointless policies, and muddled management to realize real growth / Steven S. Little.
    Publication info:
    Hoboken, N.J. : John Wiley & Sons, ©2008.
    Physical description:
    x, 195 p. ; 23 cm.
    Content type:
    text
    Medium:
    unmediated
    Format:
    volume
    General Note:
    Includes index.
    Contents:
    The milkshake moment -- It was a dark and stormy night -- Half empty or half full? -- This is not a customer service book -- Foster "grow" versus status quo -- A brief history of organizations and man(agement) -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Put purpose before profit -- It's never about money -- The wizard of Westwood -- Profit pushers -- NoClu Motors, Inc. -- Purpose in the plan -- You gotta serve somebody -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Participatory policy making -- How 'bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here...some folks just aren't getting the memos.
    Subject term:
    Industrial management.
    Subject term:
    Integrity.
    Subject term:
    Conformity.
    Subject term:
    Employee empowerment.
    Subject term:
    Organizational effectiveness.
    LCCN:
    2008008572
    ISBN:
    9780470257463 (cloth : alk. paper)
    ISBN:
    0470257466 (cloth : alk. paper)

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      HBLL
        Copy Material Location
      HD 31 .L496 2008 1 Book Harold B. Lee Library Bookshelves
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